Parts Associate

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

JOB SUMMARY
The Parts Associate is responsible for supporting the daily operations of the Parts Department by processing and tracking parts requests and customer orders from initial request through final shipment. This position works closely with customers, technicians, Warehouse, Warranty, Logistics and Accounting teams to ensure parts are accurately identified, ordered, documented and delivered in a timely manner.

The role must have a strong working knowledge and understanding of automotive parts and components. This position reviews technical drawings, diagrams and other technical information and collaborates with technical advisors and other internal teams to accurately identify and source the correct parts required for customer and service needs.

This position monitors inventory availability, assists with stock replenishment, provides pricing and estimated delivery information, and maintains accurate records within customer relationship management(CRM), enterprise resource planning, and other applicable business systems. The position also communicates order status and delays to customers, coordinates outbound shipments, assists with billing
and payment issues and supports the resolution of customer concerns.

The Parts Associate plays an important role in maintaining an organized and responsive parts operation by
providing daily status updates, maintaining accurate documentation and supporting warranty and service reporting requirements. The position requires strong customer service, communication, technical and
organizational skills along with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and a positive customer experience.

JOB DESCRIPTION

RESPONSIBILITIES
:

• Under the general supervision of the Parts Manager, Supervisor or Parts Lead, process all Parts Request Forms and Parts Orders submitted by Customer Service staff and customers.
• Support inventory management and stock replenishment by creating purchase requests (PRs) inthe CRM system.
• Collaborate with Warranty and Warehouse teams to support parts fulfillment and customer needs.
• Maintain accurate records of all parts ordered for assigned customers and/or technicians and provide regular updates.
• Assist customers with parts availability and pricing in a timely and professional manner.
• Check inventory levels and estimated time of arrival (ETA), provide order and delivery status updates and manage the order process from entry through shipment.
• Maintain and track all orders in an organized manner and ensure proper documentation is complete and current.
• Schedule outbound deliveries and coordinate with Warehouse and Logistics teams to support on time shipping. Notify customers promptly of any delays.
• Address customer complaints and coordinate with appropriate teams to support a positive customer experience.
• Request invoices from Accounting and provide them to customers.
  
  Coordinate with Accounting to resolve billing and payment issues.
• Provide daily status reports to the Parts Manager, Supervisor or Parts Lead.
• Perform other duties as assigned.

REQUIREMENTS:

• Strong attention to detail when researching part numbers, specifications, compatibility and availability to help prevent incorrect parts orders and shipment delays.
• Ability to collaborate with Technical Advisors, technicians and other technical personnel to research, identify and verify the correct parts for customer and service requirements.
• Ability to read and interpret technical drawings, parts diagrams, schematics and other technical documentation to accurately identify required parts.
• Strong working knowledge and understanding of automotive parts, components and related systems.
• Experience in customer service and/or automotive parts.
• Minimum of two years of relevant experience preferred.
• Excellent communication and interpersonal skills, with the ability to communicate effectively in person, by telephone and by email.
• Proficiency with basic computer programs, including Microsoft Office (Word, Excel and PowerPoint), SAP and CRM systems.
• Self-motivated with a willingness to continuously improve and learn new processes.
• Ability to thrive in a fast-paced environment.
• Ability to present information effectively to both small and large groups.
• Ability to work…