Program Supervisor - HFW - Lancaster Job Lancaster area,California USA,Management

The Program Supervisor - Full Service Partnership provides day-to-day administrative, operational, and programmatic supervision of assigned Full Service Partnership (FSP) staff and supports the delivery of intensive, community-based services to children, youth, and families. Under the direction of the Program Manager, the Program Supervisor oversees staff performance and development, program operations, census and caseloads, service delivery, outreach and engagement, documentation and data, quality improvement, and contractual compliance.

High Fidelity Wraparound (HFW) is the evidence-based practice utilized within the FSP program, and the Program Supervisor supports staff implementation of HFW principles, phases, fidelity expectations, and family-driven practices.

This is a non-clinical supervisory position. The Program Supervisor does not provide clinical supervision or independently perform functions requiring clinical licensure.

Essential Duties and Responsibilities:

PROGRAM LEADERSHIP AND PERFORMANCE: Provides day-to-day administrative, operational, and programmatic leadership for assigned FSP staff. Monitors census, staffing, caseload distribution, service utilization, access, engagement, productivity, workflow, and overall program performance. Identifies barriers and works with the Program Manager to implement staffing, workflow, and corrective-action strategies while maintaining high-quality, family-centered services.

SUPERVISION AND ACCOUNTABILITY: Provides individual and group administrative supervision, coaching, consultation, and performance feedback to assigned staff. Monitors attendance, workload, timeliness, productivity, engagement, documentation, outcome requirements, teamwork, and adherence to program expectations. Supports staff in resolving workflow barriers, team conflict, system barriers, and stalled progress.

STAFF DEVELOPMENT AND RETENTION: Participates in recruitment, interviewing, hiring recommendations, onboarding, orientation, and ongoing staff development. Ensures assigned staff complete required agency, FSP, and HFW training within established time frames. Coordinates with the Fidelity Coach and licensed clinical staff to reinforce skills in facilitation, family engagement, natural supports, conflict resolution, culturally responsive practice, post-crisis follow-through, and team planning. Promotes a positive work environment that supports accountability, professional growth, morale, and retention.

TIMELY ENGAGEMENT AND OUTREACH: Monitors compliance with FSP-HFW outreach and engagement requirements, including timely response to referrals, persistent engagement, face-to-face outreach expectations, warm handoffs, and required tracking. Ensures barriers are identified early and that staff use alternate and culturally responsive engagement strategies when families are difficult to reach.

TEAM MEETINGS AND CFT OVERSIGHT: Facilitates or ensures weekly FSP-HFW team meetings to review service coordination, engagement, barriers, transitions, action items, and team responsibilities. Participates in formal Child and Family Team (CFT) meetings as appropriate to observe staff practice, reinforce HFW fidelity, support collaboration, and provide programmatic guidance. Ensures meetings reflect shared ownership, follow-through, and family/youth voice and choice.

SERVICE COORDINATION AND SYSTEM PARTNERSHIPS: Ensures staff coordinate timely, individualized, community-based services and supports with youth, families/caregivers, natural supports, schools, child welfare, Probation, courts, healthcare providers, Tribes when applicable, and community organizations. Monitors follow-through on Plan of Care strategies, referrals, resource connections, and transition activities while ensuring staff function within their scope of practice.

ENROLLMENT, TRANSFER, TRANSITION, AND DISENROLLMENT: Oversees the administrative and programmatic aspects of referral, enrollment, transfer, transition, and disenrollment. Ensures required documentation, approvals, warm handoffs, continued services during transfer, and timely follow-up and outcome entries. Clinical eligibility and level-of-care determinations remain the responsibility of appropriately qualified clinical staff.

CLINICAL

COLLABORATION:

Works with the FSP-HFW Licensed Clinician and other clinical staff to ensure timely consultation when assessment, diagnosis, medical necessity, risk evaluation, crisis intervention, LPS-related decision-making, or other clinical judgment is…