Field Service Technician - Lancaster CA

Field Service Technician - Lancaster CA role at BYD North America. RIDE is seeking a hardworking Field Technician for the Customer Service Department. The field technician will be responsible for working at customer facilities diagnosing and repairing buses/trucks under warranty and performing customer support and campaigns required by RIDE or the customer vehicles.

• Under general supervision of the Customer Service Manager or Supervisor, complete work assignments at customer facilities and BYD locations, and may be asked to perform other maintenance duties as assigned.
• Perform diagnosis and repairs of warranty related issues. Provide customer interface and reports on field maintenance activities.
• Determine, coordinate, manage resources required to meet goals and assign resource workflows in the CRM.
• Respond to customer requests, comments or complaints as needed. Assist customers with maintenance related issues.
• Order parts as needed, coordinate repairs, and provide daily service reports and parts requisitions as needed.
• Diagnose air brake systems and troubleshoot air valve problems.
• Suspension diagnostics relating to air suspension, track bars, and leveling valves.
• Heavy-duty ABS systems diagnostics and repairs.
• Replace heavy-duty brake rotors, pads, and air disc calipers.
• Coordinate new vehicle delivery acceptance with customers in the US and Canada.
• Provide daily status reporting to the Customer Service Manager/Supervisor.
• Follow up with Parts clerks for parts availability and ETA.

• Knowledge of transit bus maintenance operations and field service support.
• Two or more years of experience preferred.
• ASE Transit Bus Certifications
• Transit bus Technician experience, preferably in a field service environment.
• Experience in bus maintenance and repair. Experience with computer-based diagnostics in bus maintenance operations and bus electric drive systems preferred.
• Ability to travel and work in the customer’s environment. Weekends, nights and long hours will occur.
• License:
  Valid driver’s license in home state with no more than one infraction in the previous three years. Class B with Passenger Endorsement preferred. If not, ability to obtain.
• Air brake systems and the ability to troubleshoot air valves.
• Suspension diagnostics relating to air suspension, track bars, leveling valves.
• Heavy-duty ABS systems diagnostics and repairs.
• Ability to replace heavy-duty brake rotors, pads, and air disc calipers.
• Proficiency with a digital volt-ohm meter (DVOM).
• Insulation tester for high-voltage components.
• Preferably experienced in heavy-duty EV or Hybrid systems.
• Preferably experienced with bus door systems.
• Preferably experienced with bus kneeling systems.
• Preferably experienced with Dinex I/O Control systems.
• Preferably experienced with wheelchair lift and ramp systems.
• Preferably experienced with AC and DC charging systems for vehicles and chargers.
• Proficiency in Customer Relationship Management (CRM) systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel, and talk or hear.

The employee is frequently required to reach with hands and arms. The employee must occasionally stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close, distance, color, peripheral, depth perception, and the ability to adjust focus.

• Travel is expected for this position: 50%

• High school diploma or GED

• Full-time

• Lancaster, CA (On-site)

• $27-$35/hr