Service Delivery Coordinator

Location:Remote or Hybrid:
Lancaster, CA

Location Status:Remote:
Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.

OR

Hybrid:
Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week. Employee may be required to utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off-site locations may be required.

Workdays: 5 days x 8 Hours

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $23-$26 per hour

Who We Are:

We’re more than a fiber internet provider, we’re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you’re not just accepting a job, you’re becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Service Delivery Coordinator is responsible for managing the end‑to‑end delivery of Race Communications’ fiber‑based services for MDU, ICB (Individual case basis) and Business. This role acts as the central point of coordination between Sales, Engineering, Construction, Provisioning, Network Operations and customers to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs. The Service Delivery Coordinator must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.

This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours. This position requires strong organizational skills, proactive communication, and a working understanding of fiber network deployment and service activation.

Qualifications and

Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High school diploma or equivalent required
• Associates degree (A.A.) or equivalent combination of education and experience is preferred
• 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required
• Strong understanding of fiber service delivery workflows, including construction and provisioning required
• Experience collaborating with customers, partners, and internal teams in fast‑paced, multi‑stakeholder environments required
• Proficiency with CRM and ticketing systems (Salesforce or similar preferred)
• Experience supporting ICB / channel partner models preferred
• Knowledge of fiber‑based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred
• Familiarity with permitting, construction timelines, and right‑of‑way considerations preferred
• Experience coordinating field operations and service turn‑ups preferred
• Understanding of SLAs and enterprise service delivery expectations preferred
• Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs
• Must be able to speak, read, write, and understand English as the primary language used in the workplace
• Spanish bilingual skills are desirable

Essential Duties and Responsibilities:

Service Delivery Management

• Manage the full‑service delivery lifecycle for Race Communications’ fiber products, from order acceptance through service activation and handoff to support
• Validate orders for technical accuracy, serviceability, and construction requirements
• Track and coordinate all delivery milestones including design, permitting,…