Overnight Program Manager, Kensington Campus

General Information

Role:
Overnight Program Manager

Reports to:

Director, Interim Housing
- Kensington

Program: 3001 - Lancaster Interim Housing

Department:
Interim Housing

Location:

Kensington Campus - 45244 32nd St West, Lancaster, CA 93536

Setting: 100% Onsite

Schedule:

Sunday - Thursday, 11pm - 7:30am

Status:
Full-time/Exempt/Management

Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

The Program Manager will be responsible for administrative oversight, and supervision of line staff for this Interim Housing Program for The People Concern. They will also provide strong day‑to‑day administrative and supervisory oversight and ensure successful performance‑based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming while fostering teamwork and integration among staff working in this program.

The selected candidate will work Sunday - Thursday from 11:00pm - 7:30am with the ability to flex their schedule to accommodate oversight of staff working swing and overnight weekdays and all weekend shifts.

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles.
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
• Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers.
• Promote opportunities to support critical thinking among team members.
• Provide crisis intervention and triage services.
• Manage client grievances and ensure timely resolution of client complaints.
• Work with the Director to ensure that the physical site is well-maintained and safe.
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
• Work with the management team to provide on‑call coverage for emergencies.
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
• Work within the CES system to ensure most vulnerable are being matched to best-fit housing options.
• Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner.
• Assist with preparing data for reports to funders, and track other data as directed.
• Ensure adherence to agency policies and procedures.
• Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan.
• Complete performance evaluations on all direct reports.
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
• Incorporate life skills programming and other milieu and enrichment services into the program design.
• Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff.
• Train staff on programmatic expectations, including documentation, boundaries, and strength‑based approach to interventions.

• High School Diploma or GED or Equivalent
• Minimum three to five years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually diagnosed
• Minimum of two years' experience providing Case Management services to homeless population required
• Skilled in non‑violent crisis intervention
• Demonstrated knowledge of issues faced by population served
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
• Demonstrate…