Branch Manager

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Retail Employee Lancaster, MA, US

3 days ago Requisition

Salary Range: $70,000.00 To $ Annually

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

Superior Service Quality

• Effectively utilize decision-making skills, within established authorization guidelines, to support valuable customer retention.
• Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the market place.
• Promote collaboration and communication with all other departments to achieve customer and employee satisfaction.
• Project a positive tone of appreciation for the contributions of other departments’ team members.
• Proactively participate in community networking opportunities and routinely visit potential and existing business clients to foster new relationships or deepen existing relationships.

Lending

• Interview and take applications for all consumer and home equity loans/lines, where applicable. Close consumer and home equity loans/lines. Ensure appropriate team members are knowledgeable to interview/take applications and close loans.
• Refer mortgages and refinances to branch’s Mortgage Originator, but may also assist customers in entering online mortgage applications in absence of Mortgage Originator.
• Maintain a strong knowledge of our consumer and home equity products (where applicable), regulations, and processes. Ensure appropriate team members also maintain strong knowledge in these areas as well.

Leadership and People Management

• Participate in the hiring process.
• Observe and coach the entire branch team.
• Maintain open lines of communication with the branch team and ensure timely communication of pertinent information.
• Be innovative and offer new ideas on current processes/routines.
• Develop, implement, and manage a detailed performance plan for both the individual employees and the branch including team and individual goals.
• Consistently meet/exceed individual, branch, and Bank goals.
• Provide ongoing input and recommendations in support of employee performance management.
• Conduct annual performance evaluations for entire branch team in coordination with appropriate team members.
• Foster a positive work environment by valuing individuals and their contributions.
• Act as a role model for all the staff and provide mentorship to the team to help them achieve their career goals.
• Make recommendations to reward and recognize performance of team members using established programs and sources.
• Participate in and encourage team involvement in community involvement efforts.
• Maintain a comprehensive understanding of the Bank’s mission statement and core values across your team.
• Understand the goals and strategies of other departments at the Bank and ensure that the team shares this knowledge.
• Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank.
• Support and encourage the necessary training to advance individual development.
• Maintain a professional image and ensure standards are met for professional presentation by all branch staff.
• Schedule staff effectively and manage overtime hours.

Operations and Compliance

• Ensure compliance with the Federal and State laws as well as the Bank’s policies and procedures.
• Assist…