Inpatient Case Manager

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services.

NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

The Inpatient Medical Social Worker is an integral member of the Inpatient Care Team. They work closely with both inpatient and outpatient team members as well as community partners to assist patients in overcoming barriers as they navigate the healthcare system and manage their health and wellness needs. The Inpatient Medical Social Worker supports patients by assessing needs, developing individualized care plans, and arranging appropriate post-discharge services.

Collaborating with the interdisciplinary team, the Inpatient Medical Social Worker ensures that plans of care are effectively executed to promote safe, timely, and appropriate discharges or transitions to the next level of care for Weeks Medical Center patients.

• High School Diploma
• NH Notary preferred
• Bachelor’s degree or working towards bachelor’s degree in social work

• Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date

• Computer literate: knowledge of Microsoft Office (Word, Excel)
• Knowledge of medical terminology preferred
• Compassionate and able to relate to different clients with various needs
• Motivational to encourage clients to follow their care plans
• Strong verbal and written communication skills to explain to clients, family members, friends, and professionals the case and care plan and maintain good case records
• Critical thinking and problem-solving skills to determine the best care plan for each client after assessing clients, analyzing notes from healthcare and social workers
• Flexibility to change care plans if they are not getting the best results
• Organization to manage several different cases at once

• Prior experience in human services preferred
• Case management experience in a medical setting or home care environment preferred