Patient Access Representative- Cardiology; Per Diem

Patient Access Representative
- Cardiology (Per Diem)

North Country Healthcare

Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. Understands the importance that North Country Healthcare places on providing exemplary customer service and applies relevant legal concepts such as confidentiality and patient rights. Completes other tasks as assigned by Patient Access management.

• Functions as primary receptionist for all incoming patients to the department.
• Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co‑workers and other staff.
• Checks patients in and out for their appointments; prints visit summaries and appointment cards as necessary.
• Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary.
• Reviews orders for accuracy and completeness as necessary.
• Places patients on the ED Tracking board and monitors for active orders as needed.
• Responsible for making status changes for patients based on ADT orders in some areas.
• Utilizes Accu Reg software to verify insurance coverage and registration accuracy, making changes and notifying other departments as necessary.
• Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e., IMM, ABN, etc.).
• Scans all insurance cards (front and back) and obtains/retrieves relevant documents for the medical record.
• Refers possible payment problems to the appropriate financial counselor.
• Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients.
• Reconciles cash drawer.
• Attaches referrals/ARMs to appointments as needed.
• Handles all incoming phone calls to the department, paginates responsibilities for the hospital and paging of on‑call staff as needed.
• Monitors all alarms and security cameras, paging using the emergency code system as needed.
• Proactively utilizes slow periods in a creative and business‑mindful manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, and cross‑training.
• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence, and Standards of Excellence.

High School Diploma or equivalent. Good communication and customer service skills with a pleasant, clear speaking voice. Must have good organizational skills with the ability to prioritize workload. One (1) year of hospital or health care experience in registration or business office environment preferred. Must demonstrate knowledge and use of applicable software applications. Knowledge of medical terminology and insurance preferred.

All new hires are required to attend a mandatory three‑day orientation at Weeks Medical Center in Lancaster, NH. Attendance on all three days is required for onboarding completion.

Additionally, if Weeks Medical Center is not your designated home base, you will be eligible for travel reimbursement in accordance with our standard travel policy.