FOH Director: Elevate Guest Experience & Team Leadership

Are you ready to thrive in adynamic work environment whereleadershipandteamworkare at the forefront? Do you want to join afunandpeople-focusedteam that truly values your contributions? If so, this is the perfect opportunity for you!

At Chick-fil-A Lancaster, working with us is more than just a job; it's a chance to develop your leadership skills while making a positive impact in your community. As adirector, you'll play a critical role in creating an exceptional guest experience and leading atalentedteam. Join us and enjoyflexible schedules,a caring culture, and a variety ofbenefitsthat support your well-being. Back of House Directors at Chick-fil-A start anywhere between $19-24.

Key Responsibilities:

• Champion anoutstanding guest experienceby leading the FOH team toconsistently rank in the top 20% of all Customer Experience Metrics(CEM), including fast service, cleanliness, order accuracy, attentive and courteous employees (ACE), and overall satisfaction (OSAT)
• Optimize throughput and operational flow, aiming tomaintain an average Speed of Service under 4 minutesacross all dayparts
• Lead from the floor, usingreal-time coaching and feedbackto elevate team performance, maintain alignment, and uphold our brand promise with every guest interaction
• Cultivate a culture ofexcellence and ownership, ensuring all team members understand and deliver on service and operational standards
• Build and sustain fully staffed operations across all areas, activelydeveloping a pipeline of capable Trainersand Team Leaders
• Leverage technology and digital toolsto increase Chick-fil-A digital app usage and drive a consistent increase in digital sales, equipping the team to engage guests and promote mobile ordering and upsell opportunities
• Establish a structured rhythm ofperformance management, providing formal evaluations twice a year for all leaders, accompanied by clear goals and personalized development plans
• Ensureoperational excellence through systems and accountability, maintaining Smart Shop scores of 95% or higher along with an ELITE Food Safety score
• Oversee leadership development for all mid-level leaders and below, conducting 30,60, and 90 day evaluations to grow and develop emerging leaders.
• Be a steward of the assets of the business, including meeting goals on labor productivity, net profit, and creating repeat guests.
• Recruit new team members and conduct group interviews as scheduled, building a team and protecting the culture of the Chick-fil-A brand.
• Leverage social media and digital platforms to promote store events and PR opportunities.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.