Front Desk Agent Inn Express

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $13.00 To $13.50 Hourly

North Star Hospitality is looking for customer focused Front Desk Agents at our Holiday Express, Lancaster to serve as our guests’ first point of contact and manage all aspects of their accommodation. Day shift available and weekend availability is a must for this position.

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

• Employee Discounts
• Medical, Dental, Vision, and Life benefits
• Opportunity for Career growth

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to complaints in a timely and professional manner
• Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Performs other duties as assigned and needed.

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, like Booking and Trip Advisor
• Customer service attitude
• Excellent communication and organizational skills

Owned and Managed by North Star Hospitality, LLC

North Star Hospitality is committed to hiring a diverse workforce and sustaining an inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, North Star complies with applicable state and local laws governing nondiscrimination in employment in every location where North Star has facilities.

This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.