SUD Residential Manager- STARLight Center

Substance Use Disorder Residential Program Supervisor

Ohio Guidestone provides a complete continuum of responsive person-centered prevention services, mental health and substance use treatment, and wrap-around supports, serving the needs of over 50,000 people each year through telehealth and locations across Ohio. At Ohio Guidestone, we believe a workforce comprised of employees from diverse backgrounds and communities, and a culture of belonging makes us a better organization. Together, we continue to build a workplace that encourages, supports, and celebrates the varied voices of our employees.

Job Summary:

Oversee the daily operations of the Substance Use Disorder (SUD) residential floor at STARLight Center, ensuring a safe, supportive, and therapeutic environment for residents. Supervise, coach, and mentor residential staff while promoting accountability, professional development, teamwork, and employee retention. Ensure compliance with agency policies, client rights, confidentiality standards, and applicable state and federal regulations. Coordinate client care, transportation, community referrals, and collaboration with treatment providers, courts, and community agencies.

Monitor operational effectiveness, manage resources responsibly, and identify opportunities to improve policies, procedures, and service delivery. Foster a culture of empathy, inclusivity, integrity, and continuous improvement while upholding Ohio Guidestone's mission and values.

Essential Functions:

Demonstrate the values and guiding principles of Ohio Guidestone every day, performing with the highest standards of excellence, integrity and ethics. Supervise the Residential employees and oversee the day-to-day operations of the Residential Program;
Assist in the care and environmental services of the residential setting. Assure fiscal accountability and effective operations of the residential program. Exhibit and demand care and competence in managing agency resources. Create a welcoming and calming atmosphere, and exhibit excellent role model skills to effectively resolve conflict;
Utilize empathic and active listening skills to provide emotional support to residents. Maintain appropriate professional and personal boundaries with staff and clients. Transport or coordinate transportation of clients when needed to appointments or treatment meetings using personal vehicle. Observe all rules of confidentiality as they relate to client information both internally and in dealing with outside individuals and/or agencies. Act as a knowledgeable resource on topics such as client rights and the procedures governing them.

Coordinate, make referrals, or arrange for appropriate community resources when needed, act as an advocate if necessary;
Maintain ongoing contacts (phone, meetings, conferences) with other professionals involved as needed, including collateral contacts with community resources/services. Resolve operational problems and conflicts by addressing any ongoing behaviors; creates feedback loop to ensure any identified issues are resolved in a timely manner to maintain high productivity and morale. Support department leadership team by gathering data, researches, analyzes, and evaluates existing clinical operations, systems, policies, and procedures to identify areas for improvement;

research current best practices, industry standards, and state and federal rules and regulations; develops new operations, policies, and procedures to improve processes. Attend all court hearings as required or requested by the courts. Complete record keeping and copying of necessary information, dissemination to appropriate individuals within the agency and any outside agencies based on departmental requirements. Lead, coach, and…