Director of Operations Job Lancaster area,Ohio USA,Management

Director of Operations

The Director of Operations is responsible for the non-clinical operational leadership of the residential facility. This role oversees the daily management of the operations of the residential facility, including overseeing the BHT Supervisor and the support staff. The Director of Operations ensures that the facility operates as a safe, efficient, and welcoming environment that meets all state licensing requirements and local safety codes.

Major Tasks, Duties and Responsibilities

Operations and Staff Management

Directly supervise and evaluate the performance of the BHT/Direct Care team.
Manage the 24/7 staffing schedule for BHTs to ensure mandatory client-to-staff ratios are maintained across all shifts, coordinating coverage for callouts and emergencies.
Lead the onboarding and non-clinical training for all new hires, focusing on facility protocols, emergency response, and professional boundaries.
Medication compliance:
Directly supervise staff ensuring all medication processes are followed to compliance.
Monitoring operations staff while utilizing progressive discipline to create a culture of accountability.

Facilities and Property Oversight

Coordinate all required inspections (Fire Marshal, Health Department, and DHS Licensing) and ensure immediate correction of any noted deficiencies.
Serve as the primary operational liaison with the Facilities Director to ensure all structural maintenance, physical plant operations, and environmental safety standards are consistently met.

Regulatory Compliance and Safety

Ensure the facility remains in constant "survey-ready" status according to state regulations and national accreditation standards.
Implement the facility’s Emergency Preparedness Plan, including conducting and documenting regular fire and disaster drills.
Oversee transportation, ensuring facility vehicles are maintained, and resident transport to appointments is handled safely and on schedule.
Collaborate with the Clinical Director to ensure that operational workflows support the clinical treatment goals of the residents.

Administrative

Maintain all administrative records, facility licenses, and non-clinical personnel files in accordance with state and federal laws.

Additional Duties

Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company grows, additional responsibilities essential for the department to be successful will be assigned accordingly.

Interpersonal Relations

Create Meaningful Connections:
Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
Take Accountability:
Take constructive feedback and prevent discourse among our peers.
Live in the Solution:
Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
Be Professional:
Wear business casual attire (please see dress code policy).

Performance Standards & Measurement

Compliance with essential and incidental duties; compliance with company policies and procedures.
Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

Use of computer, telephone, and other office equipment such as a printer and fax.
Use of company network and email domain.

Working Conditions

Air conditioned and well-illuminated office environment and outdoor environment.
May have several responsibilities eraction with others is constant and can be interruptive.
Work may be stressful at times due to high level workflow.
Availability to work flexible hours including weekends, holidays, and evenings as is…