Director of Operations

The Director of Operation sis responsible forthe non-clinical operational leadership of the residential facility. This role oversees the dailymanagementof key support departments, including

Residential Support Staff (RSS), Front Desk/Administrative staff, as well as the main point of contact for facilities and kitchen operations. The Director of Operations ensures that the facilityoperatesas a safe, efficient, and welcoming environment that meets all state licensing requirements and local safety codes.

• Directly supervise and evaluate the performance of the RSS/Direct Care team and Front Desk/Administrative personnel.
• Manage the 24/7 staffing schedule for RSSs to ensure mandatory client-to-staff ratios are maintained across all shifts, coordinating coverage for callouts and emergencies.
• Lead the onboarding and non-clinical training for all new hires, focusing on facility protocols, emergency response, and professional boundaries.

• Coordinate all required inspections (Fire Marshal, Health Department, and DHS Licensing) and ensure immediate correction of any noted deficiencies.
• Serve as the primary operational liaison with the Facilities Director to ensure all structural maintenance, physical plant operations, and environmental safety standards are consistently met.
• Serve as the primary contact for kitchen staff to support as well as problem solve barriers.

• Ensure the facility remains constantly "survey-ready" status according to state regulations and national accreditation standards.
• Implement the facility’s Emergency Preparedness Plan, including conducting and documenting regular fire and disaster drills.
• Oversee transportation, ensuring facility vehicles are maintained, and resident transport to appointments is handled safely and on schedule.
• Collaborate with the Clinical Director to ensure that operational workflows support the clinical treatment goals of the residents.

• Maintain all administrative records, facility licenses, and non-clinical personnel files in accordance with state and federal laws.

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

• Create Meaningful Connections:
  Demonstrates the ability to function effectively as a part of a team. Use outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability:
  Take constructive feedback and prevent discourse among our peers.
• Live in the Solution:
  Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional:
  Wear business casual attire (please see dress code policy).
• Strategic Planning & Execution
• Operational Leadership
• Process Improvement & Efficiency
• Budgeting & Financial Management
• Performance Management
• Project Management
• Compliance & Risk Management
• Change Management
• Problem-Solving & Decision-Making
• Data Analysis & Performance Metrics

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

• Air conditioned and well-illuminated office environment and…