Lancaster East Shift Lead

Lancaster East Shift Lead role at Pizza Cottage

This range is provided by Pizza Cottage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$13.00/hr - $15.00/hr

If you enjoy working in a fun, high-energy environment with a growing company where we serve the best pizza, using the finest ingredients available, we invite you to bring your skills to Pizza Cottage! At Pizza Cottage, we are team-centered and customer-focused, and we take pride in being THE destination for great pizza, cold drinks, and smiling faces! We encourage you to apply to join our winning team and be a part of great food, family, and friends!

We are currently seeking talented Shift Leads to join our team!

• Provide support to the salaried management team
• Directly supervise approximately 40 team members and hold them accountable to specific job duties and overall work performance
• Provide feedback to management team to help build team member schedules
• Enforce company standards, policies, and applicable laws as outlined in the code of conduct and employee handbook
• Manage and follow up on tasks vital to overall store operation
• Ensure compliance with beer and liquor licensing, work authorization, and wage and hour laws
• Emphasize safety, sanitation, and security awareness; ensure all team members are properly trained
• Conduct daily line and equipment checks and maintain restaurant cleanliness to meet Health Department and corporate standards and achieve high audit ratings
• Maintain company standards for food quality, taste, and presentation
• Prevent cross-contamination, improper food handling, and storage practices through proper training and supervision
• Resolve escalated conflicts or guest complaints and communicate with management promptly
• Adhere to cash handling and payment processing procedures and policies
• Produce daily/weekly/monthly reports as required
• Optimize store profit by managing labor and cost of goods/inventory efficiently
• Provide clear, respectful, and constructive feedback to team members
• Exercise sound judgment and professional decision-making in escalated issues to mitigate risk to the company
• Increase sales through community involvement, outreach, promoting discounts and fundraising opportunities, and delivering outstanding guest satisfaction
• Take ownership, pride, and responsibility for overall operation and performance of the sports bar
• Perform additional duties as assigned by leadership

• Positive Work/Life Balance
• Flexible Work Schedule
• Paid Time Off
• Comprehensive and Customized Training Program
• Aggressive Monthly Bonus Potential (based on achieving sales, labor, and profitability goals)
• Employee Insurance Benefits – Medical, Dental, Vision, and Group Term Life
• Free Shift Meals
• Closed Thanksgiving and Christmas

• Passion for people and food!
• Must be at least 18 years of age.
• Successful completion of a background check.
• Minimum of one year experience in restaurant management or supervision role, preferably in a high volume, full-service restaurant.
• High school diploma or equivalent required.
• Reliable source of transportation required.
• Serv Safe certification recommended.
• Proficient understanding of food allergens.
• Ability to obtain a Food Handler Card.
• Exposure to cleaning chemicals, heat and A/C units, and walk-in freezers.
• Must be able to work a flexible schedule including opening, closing, weekends, and holidays.
• Excellent verbal and written communication skills.
• Highly motivated to achieve superior and best-in-class results; self-starter with strong attention to detail, organizational, and multi-tasking skills.
• Ability to maintain confidentiality of proprietary company and team member information.
• Ability to maintain professional demeanor under pressure.
• Personable and friendly personality and ability to communicate with guests.
• Strong understanding and delivery of excellent customer service and guest satisfaction.
• Knowledge of basic math functions and calculation involving currency.
• Strong interpersonal skills and ability to work both independently and with others.
• Ability…