Front Desk Attendant

Posting Details:
Posting Number: S

Position Title:

Front Desk Attendant
Position Type:
Staff

Location:

Villanova, PA
Recruitment Type:
Internal Applicants Only

Work Schedule:

part-time/12-months Avg Hours Week 16 - 20 hrs.
Department: 730-Athl - The Pavilion

Position Summary:

Why work at Villanova?

• Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people
  . As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

The front desk attendant serves as the initial point of contact for visitors at the Jake Nevin Field House/Talley Athletic Center. The primary responsibilities include greeting and assisting visitors, managing mail and package deliveries, addressing phone inquiries, and maintaining the cleanliness and security of the facilities. Additionally, may serve as a Guest Services Member, contributing to an enhanced game day experience for Villanova athletics fans by providing exceptional customer service and assistance within premium clubs.

• Exceed expectations in delivering exceptional customer service to all visitors and fans, actively enhancing their experience.
• Demonstrate a proactive commitment to engagement and support, ensuring a welcoming environment.
• Warmly greet visitors, offering assistance and directions to appropriate offices or individuals.
• Address inquiries promptly and provide comprehensive information about the university.

• Sort incoming mail and ensure timely distribution to respective recipients. Manage package deliveries efficiently.

• Answer incoming calls in a friendly and professional manner, addressing inquiries promptly.

• Conduct regular inspections to maintain cleanliness and security, addressing any issues as needed.

• Collaborate with the Guest Services team to enhance the game day experience for basketball fans.
• Assist within premium clubs, providing game-specific information and ensuring guest satisfaction.
• Maintain comprehensive knowledge of game day information, rules, and regulations.

• Perform other duties and assist with projects as assigned.

Education:

• High School Diploma.

Work

Skills:

• Strong customer service skills.
• Excellent communication skills (verbal and written).
• Basic computer skills.
• Professionalism and reliability.

Specific Job Knowledge:

• Understanding of basic office procedures.
• Knowledge of telephone etiquette.
• Familiarity with handling mail and package deliveries.

Equipment Knowledge:

• Ability to operate phone systems.
• Ability to operate select office machines.

Other:

• Attire:
  Villanova University attire or button down/collared shirt required. Khaki or dress pants. Hats are permitted but must be Villanova or Nike branded. Must be worn forward. Clean sneakers or dress shoes.

Work Experience:

• 1-3 Years customer service experience.

Work

Skills:

• Enthusiasm for sports and events.

Tools, machinery and equipment used:

• Telephone, Computer, Printer.

Physical requirements: (items such as lifting, pushing, pulling, standing or sitting for extended periods of time, manual dexterity, walking etc.)

• Walking or standing for extended periods of time.

Posting Date: 10/13/2026 Closing Date (11:59pm ET):
Salary Posting Information:
This position falls within hourly grade 8 and the rate is $17.50. Salary Grade: 8 Job Classification: non-exempt