Customer Information and Enquiries Assistant

The postholder will provide high-quality customer service and administrative support within the Communications, Involvement and Feedback team. Key responsibilities include responding to public enquiries by telephone, email and in writing; providing accurate information and signposting; handling straightforward concerns and escalating complex matters; maintaining accurate records; preparing correspondence and reports; supporting meetings; and maintaining filing systems in accordance with data protection requirements.

The role requires excellent written and verbal communication, empathy and professionalism when dealing with sensitive situations, strong organisation and attention to detail, and confidence using Microsoft Office.

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