Manager Business Office - Administration

** Description*
* Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

** ENTITY:
** LGH

** DEPARTMENT:
** Administration

*
* LOCATION:

** The Heart Group- 217 Harrisburg Ave

*
* HOURS:

** Full Time (40 hours/week). Day Shift.

Summary:

+ Responsible for the overall coordination of department unit business functions, including personnel management and business operations, working closely with the providers, Service Line leadership, and system representatives.

+ Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:

Responsibilities:

Business Operations

+ Maintains a comprehensive understanding of clinical and administrative operations including: clinical and diagnostic criteria, symptom profiles, access management, Utilization Review, scheduling, registration; financial counseling, authorization referral and billing coding functions, denial management.

+ Ensures smooth daily operations of the business unit within the Service Line focusing mainly on acute services, but assisting all areas of the service line.

+ Appropriately troubleshoots problems and proactively identifies issues and develops recommendations for resolving issues.

+ Ensures adequate staffing of functions within scope of team.

+ In conjunction with the physician and service line leaders, develops departmental goals and objectives.

+ Establishes and implements policies and procedures for improvement in access and business operations that align with LG Health and external stakeholder practice standards.

+ Involves appropriate parties in unit analysis and decision-making.

+ Proactively identifies potential effects or impact of decisions and develops contingency plans as needed.

+ Independently identifies needs for structural and other significant changes within business operations and aligned initiatives.

+ Compiles data to support needs and develops recommendations for review with physicians and leadership.

+ Upon approval, prepares implementation plans and coordinates facilitates all implementation activities.

+ Monitors changes and makes adjustments as necessary. Evaluates and reports impact of changes.

+ Coordinates and actively participates in marketing of the service line.

+ Supports new physician development including clinical and administrative documentation standards and administrative requirements and orientation.

Financial Management

+ With assistance from leadership, develops annual operating budget  relative to denial management and cash flow.

+ Understands and implements revenue cycle process and workflows at the unit level.

+ Analyzes monthly income and expense reports.

+ Identifies major trends and explains variability.

+ Prepares budget variance reports and develops action plans, as appropriate.

+ Manages unit expenses and reviews monthly accounting reports for accuracy.

+ Identifies potential savings for the service line.

+ Reviews service line operations, activity and financial reports with physicians.

+ Clinical Quality and Outcomes

+ Assures compliance with regulatory agencies. Participates in quality improvement initiatives to improve clinical outcomes. Monitors patient satisfaction and develops action plans as appropriate.

+ The following duties are considered secondary to the primary…