Coordinator, Student Success Technology

Job Summary: The Coordinator, Student Success Technology supports the effective use and continuous improvement of student success technologies that enhance advising, academic planning, and student support. The position serves as a primary functional resource for EAB Navigate/Navigate
360 and assists with other technologies, including Degree Works, through testing, troubleshooting, training, documentation, and user support.

The Coordinator collaborates with faculty, staff, and college departments to improve technology-supported student success processes and provides training and resources to help students effectively use advising, scheduling, academic planning, and degree-planning tools. The incumbent may also maintain a small advising caseload to provide direct student support and remain connected to the student experience.

Minimum Qualifications:

Bachelors degree in Education, Business, or related field 2–4 years of experience in higher education.

** or equivalent combination of education and experience.

Licensing Requirements: Please note that this position is required to comply with PA Act 15. You will need to present completed clearances and training certificates at the time of hire. Please visit https://(Use the "Apply for this Job" box below). Resources/New Hire/index.cfm (and scroll to PA Act 15 Clearances) for more information.
Valid drivers license.

Hiring Range:Starting at $57,469

Preferred Qualifications:

• - Experience in academic advising, student services, student success, training, educational technology, enrollment services, or a related area.
• - Experience supporting technology, systems, or technology-enabled processes in an educational or service environment.
• - Experience providing training, presentations, workshops, or technical assistance to students, faculty, or staff.
• - Experience identifying user needs, improving workflows, troubleshooting issues, or supporting implementation of new processes or technologies.
• - Strong communication, collaboration, organizational, and problem-solving skills with the ability to work effectively with both technical and non-technical users.
• - Experience using student information, advising, degree-planning, scheduling, case-management, or similar systems preferred.
• - Experience with EAB Navigate/Navigate
  360, Degree Works, Banner, or similar higher education technologies is preferred but not required.
• - Experience reviewing data, reports, or user feedback to identify trends and recommend process improvements is preferred.

Job Specific Task List:

• Supports the day-to-day use and operation of EAB Navigate/Navigate
  360 and other student success technologies to enhance advising, academic planning, student engagement, and student support.
  
  - (Essential)
• Serves as a liaison to assigned departments and functional areas by gathering user needs, feedback, system concerns, and enhancement requests and communicating them to the Director and appropriate system teams.
  
  - (Essential)
• Assists with the implementation and improvement of Navigate workflows, including appointments, services, campaigns, cases, alerts, referrals, communications, and student lists in accordance with established college processes and system standards.
  
  - (Essential)
• Performs functional testing of Navigate and other student success technologies, documents results, identifies potential issues, and communicates findings to the Director or appropriate technical and functional teams.
  
  - (Essential)
• Provides first-level functional support and troubleshooting for faculty and staff using Navigate and related technologies and escalates configuration, integration, data, or complex system issues as appropriate.
  
  - (Essential)
• Develops and facilitates training, workshops, user resources, and outreach activities to increase effective use of…