Product Support Specialist — Technical Helpdesk & RCA
Listed on 2026-11-01
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Black Box Network Services in Pennsylvania seeks a capable technical support specialist to provide first-level assistance for Copper/Fiber cabling, KVM switches, video multimedia, and Datacom/Networking. You will work with engineering and product teams to triage, escalate, and resolve customer inquiries across chat, phone, and ticketing channels.
The role emphasizes critical thinking, excellent communication, and cross-functional collaboration, with opportunities to grow within a technology
Step into the Product Support Specialist — Technical Helpdesk & RCA role at Black Box in PA, United States and grow with us.
The position is based in PA, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 45.000 - 65.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).