Service Technician

** Patterson isn't just a place to work, it's a partner that cares about your success.*
* One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

*
* Job Description:

*
* ** Job Summary*
* Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

** Essential Functions*
* To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Install, Maintain and/or Repair Veterinary Equipment

+ Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.

+ Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.

+ Trains to perform standard system installations and tests the functionality of all components.

+ Trains customers on the use and basic maintenance of equipment at the customers site.

+ Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.

+ Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).

+ Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.

+ Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management

+ Determines parts, supplies or tools needed to complete service requests.

+ Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

+ Manages vehicle inventory and restocks as necessary.

+ Physical inventory audits on a bi-annual basis

Asset Management

+ Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

+ Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

** Job Qualifications*
* ** Required Qualifications*
* + High school diploma or equivalent.

+ 0-5 years prior experience in a Veterinary/Medical/Dental environment.

+ PC skills in Windows based programs

+ Must maintain a valid driver's license and good driving record.

+ Strong customer service skills

+ Motivated team player

** Preferred Qualifications*
* + At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.

+ Previous X-Ray experience preferred

+ SAP experience

+ Excellent organizational and problem-solving skills

+ Carpentry/plumbing/heating/electrical/electronic related experience.

+ Technical training in Bio-med/electronics or related technical field.

** Working Conditions*
* ** Physical Demands*
* + Lifting or Carrying:
Frequent to continuous heavy physical activity - lifting up to 100 pounds

+ Sitting or Standing:
Light physical activity

+ Use of Hands:
Occasional or frequent moderate physical activity

+ Climbing:
Light physical activity

+ Operating a computer or other office device (Laptop 1 hour per day)

+ Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"

+ Reading or sight -- "requires frequent review of vendor contracts"

** Environmental Factors*
* + Hazardous chemicals

+ Biohazard materials or waste

+ High voltage

+ Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)

+ This position requires traveling to customer locations and…