Hospice Community Liaison - Lancaster, SC

Hospice Community Liaison - Lancaster, SC

Position Summary

The Hospice Community Liaison develops strong and long‑lasting relationships with key client referral sources and potential client interaction across the service territory. This role also is responsible for executing any and all marketing and sales related functions, including events, presentations, client calls, etc., to accelerate the growth of the patient census. The person has the ability to prioritize and work independently to meet defined goals while exhibiting a service orientation to both staff and clients.

The person is a professional team player with a positive attitude towards building goodwill and positive rapport within the community, relies on experience and judgment to plan and accomplish goals, and demonstrates an aggressive winning attitude and commitment to meeting personal sales goals, while remaining flexible to utilize other Hospice teammates where appropriate.

• Stewards the philosophy/mission of the company, which focuses on the overriding values of human dignity and respectful response to the needs of persons with life‑threatening/terminal and/or chronic illnesses.
• Works industriously to achieve company census and revenue objectives.
• Consistently meets all referral sales call goals — with referral and/or potential client calls with source decision makers each working day.
• Continuously cultivates new business opportunities and creates new client referral sources.
• Keeps accurate, thorough and timely records of all sales calls and activities.
• Finds, creates and attends effective networking activities once approved by management.
• Spends time getting to know potential clients at facilities and events.
• Additional duties may be assigned as needed.

An associate degree in Business or Health‑related field with a minimum of two years prior experience in hospice or other related business sales is preferred. Must have existing relationships with referral sources in the service area and knowledge of physicians, hospitals, skilled nursing facilities, assisted and independent living facilities, case managers and discharge planners in the service area.

• Must be able to read, write, speak and understand the English language.
• Must possess excellent customer communication skills and effectively coordinate marketing and sales activities with all staff personnel.
• Must demonstrate the ability to respond professionally and appropriately on behalf of the company.
• Must have the ability to create written professional documentation and correspondence.
• Must be able to create presentations and make presentations to small groups.
• Must display the highest level of professionalism as a company representative.
• Must display superior customer service orientation and maintain a high level of customer service focus through prompt and timely response and accurate follow‑through.
• Requires outstanding organizational skills, problem‑solving skills, thoroughness, adaptability to shifting priorities and multitasking.
• Must work well as a teammate and be comfortable partnering with other teammates to accomplish company goals.
• Must also demonstrate a sense of understanding and urgency for priorities.
• Must possess the ability to handle confidential information and act as hospice spokesperson.
• Must effectively manage company resources regarding expenses.
• Must have knowledge in HIPAA compliance and regulations.

• Requires travel within the agency’s service area by personal automobile, therefore must have a current driver’s license, auto insurance and the ability to operate a vehicle.
• Works in office areas, communities and long‑term care facilities.
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is involved with patients, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset patients, family members, personnel and visitors.
• Is subject to frequent home and facility visits.
• Is involved in community/civic health matters/projects as appropriate.
• Attends and participates in continuing educational programs.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants and other air contaminants.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

• Entry level

• Full‑time

• Other

• Hospitals and Health Care