Senior Student Success Coach; Dual Credit

Overview

Dallas College is seeking dynamic, student-centered leaders who are interested in serving community college students as a caring and dedicated Senior Student Success Coach, focusing on improving the student experience, eliminating barriers, and strengthening student persistence, completion, and success. These responsibilities may be performed in a specific school of within Dallas College. Successful candidates will serve as leaders focusing on blended responsibilities related to admissions, pathways, and success coaching.

The Senior Student Success Coach is an advanced cross functional role that will support students with admissions, advising, registration, and other enrollment related functions through a case management approach. This position provides coaching and guidance on enrollment services related issues within established policies and procedures, acts as subject matter expert for staff and students in the daily processing of admissions, registration, and records processing.

These responsibilities may be performed in a specific school of within Dallas College. The Senior Student Success Coach may also assist the Associate Dean and or Dean with leadership support. The responsibilities include concierge-styled case-management and support from the point of student enrollment to degree completion and career placement or transfer. The Senior Student Success Coach is an assigned, central point of continuous support for students throughout the student experience, guiding students to and through milestones leading towards completion and a career.

Senior Student Success Coaches will be responsible for facilitating orientation, guiding students through initial discussions on application processes, career exploration, and course selections, leveraging technology to track student progress towards academic and career goals, and liaising between the student and a broad network of internal and external resources designed to provide wrap-around support and eliminate any barriers that could impact the students’ success.

They will serve as integral role in the advancement pathways, success coaching, and admissions to better serve students in a streamlined manner.

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Interacts with prospective students and applicants to provide information and responds to questions regarding admissions procedures, registration guidance, and coaching services in a professional manner.
• Provide concierge-styled student case management, providing comprehensive support including advising, pathways within the specific school of, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services.
• Reviews documents and determines compliance and eligibility within pre-determined guidelines.
• Deliver accurate, school-specific academic, career and transfer resources and pathway programming that promotes student pathway persistence, credential completion, transfer, and employment.
• Ensure the development and delivery of accurate, student facing, school-specific pathway, transfer, and career mapping.
• Serve as the liaison for faculty with wrap around support for student success.
• Develops and coordinates relationships with various offices on campus to better serve students.
• Provide training to other success coaches and faculty and facilitates workshops.
• Act as case manager to students, from enrollment to completion/graduation, to discuss academic planning utilizing and interpreting available data to provide direction related to registration and/or internal/external resources to assist with barriers to their educational/career goals and to promote student retention.
• Work collaboratively, as part of a cross-functional team of faculty, staff, and administrators, within the students chosen career pathway, to monitor student’s progress and early alert programs.
• Provide highly engaged, high quality customer service.
• Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College…