Pricing & Authentication Specialist II

About Thred Up Thred Up  is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, Thred Up has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love Thred Up because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet.

Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With Thred Up’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers.

Thred Up has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, Thred Up is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's Work Life 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.About the Role Product Ops keeps Thred Up's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real.

You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At Thred Up's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow.

What You'll DoAuthenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence.

Build the knowledge base: own and grow the authentication database the team relies on as its reference guide.

Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases.

Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible.

Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise.

Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide).Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy.

Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more.

How You Work Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number.

Independent and collaborative: you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes.

On-site daily: most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person.

Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged.

What We're Looking For3 to 5 years of hands-on authentication experience, including high-value or luxury…