Operational Account Manager, Cloud Freight Operations, Road

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit  and follow us on Linked In and Facebook.

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit  and follow us on Linked In and Facebook.

Lancaster, TX

Road US

Operational Account Manager, Cloud Freight Operations

Full Time

Know domestic freight brokerage and love being the person customers trust to keep complex freight moving? DSV is looking for an Operational Account Manager, Cloud Freight Operations to own the day-to-day execution and customer experience for high-risk, high-value freight supporting cloud computing customers within our domestic freight brokerage operation. This role combines hands on freight brokerage operations with customer relationship management, giving you direct ownership of shipments from initial request and pricing through pickup, transit, and final delivery.

You’ll work closely with customers, Carrier Sales, carriers, and internal teams to build domestic transportation solutions that balance service, capacity, pricing, security, and customer-specific requirements
. Along the way, you’ll maintain shipment visibility, communicate proactively with customers, resolve exceptions, provide pricing direction, and make sure critical freight keeps moving according to plan. But this role goes beyond managing individual shipments. You’ll develop and manage your assigned accounts by analyzing transportation spend, service performance, and shipment trends, leading customer business reviews, and identifying opportunities to improve performance and expand existing relationships.

Whether that means adding lanes, increasing shipment volume, introducing additional services, or developing solutions to a customer challenge, you’ll play an active role in growing the business you support. If you bring domestic freight brokerage or transportation experience
, strong customer instincts, and the ability to stay ahead of time-sensitive operational demands, this is an opportunity to take real ownership of your accounts while building your career with the world’s largest freight forwarding and logistics company.

• Serve as a primary point of contact for assigned cloud computing customers and develop strong, long-term relationships through proactive communication and consistent service.
• Manage day-to-day freight brokerage activities for assigned accounts, ensuring customer transportation requests are executed accurately, efficiently, and in accordance with established service and security…