General Manager, Operations

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers.

Location:

USA – Lancaster, Midpoint Dr

Division:
Solutions

Job Posting

Title:

General Manager, Operations – 104859

Time Type:
Full Time

The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The GM will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities.

The GM will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.

• Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Leads operations to meet prescribed productivity and service goals. Complies with terms outlined in site operating agreement with the client.
• Sets goals to drive company Continuous Improvement efforts.
• Works to develop and maintain productive business relations with vendors, suppliers, and all business partners. Ensures the OSHA requirements and all Federal and State Law and compliance are effectively implemented.
• Assists in setting standards appropriate to client and scope of work.
• Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit parameters for operations.
• Partners with senior leadership to develop and recommend annual operating budget.
• Responsible for the overall safety and security of operation.
• Develops team to achieve company and client objectives for the operation.
• Actively supports and practices mentoring, succession planning, and management development activities at the site level.
• Communicates the mission, vision, and core values to motivate direct reports.

Proactively develops plans and capital request to ensure appropriate level of automation/technology to service the client. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology.

Acts as site level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service.

Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participates in the development of quoting rates.

Responsible…