Manager Site Maintenance

Join to apply for the Manager Site Maintenance role at KNAPP North America

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future!

Join us and see how you can help change the world! For more information, visit

Be the customer-facing voice for KNAPP, Inc. You are responsible for all communication between our Customer and your team and the Resident Business Manager. You will attend daily production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Resident Business Manager and then managing that budget with our Customer as deemed necessary.

It is critical that you and your team treat our Customer with respect and that you and your team always act in a professional manner. Through your on‑site leadership team, you will be responsible for the development, implementation, and day‑to‑day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our Customer’s locations.

This also includes being responsible for building and maintaining customer relationships at our Customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP’s, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to elevate the issues in compliance with the agreed‑upon escalation procedures.

• Provide excellent customer service to strengthen KNAPP’s reputation
• Provide value that our Customer can see and understand
• Gain a positive reputation by providing a rapid and effective support
• Manage site budgets and associated commercial activities
• Oversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA)
• Oversee, as an on‑site representative, all system improvements and installations
• Oversee all training requirements, both technical and regulatory
• Mentor, coach, teach and develop on‑site staff and resources
• Increase the scope and efficiency of KNAPP’s support solutions
• Be an effective manager focused on team development
• Provide guidance to your team to work against time frames to complete reactive repairs
• Interact with the on‑site and off‑site management keeping them informed of local issues and successes and addressing all concerns in a professional manner
• Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments
• Provide monthly summary and detailed reports covering commercial and technical activities
• Improve the service level and optimize resource utilization through adoption of industry best‑practices
• Manage through direct reports the provision of quality support and maintenance services of all live information systems
• Plan and implement system security policy
• Manage through direct reports the daily activities of all personnel
• Appreciate and value cultural diversity
• Promote alignment of Material Handling Equipment…