Senior Manager , Operations Improvement, Facility

Position Summary… What you’ll do…

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting, training, mentoring, assigning duties, building a team‑based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement and promoting a belonging mindset in the workplace.

Promotes and supports company policies, procedures, mission, values and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs and initiatives, consulting with business partners, managers, coworkers or other key stakeholders, soliciting, evaluating and applying suggestions for improving efficiency and cost‑effectiveness and participating in and supporting community outreach events.

Manages multiple projects by defining scope of work and project objectives, establishing project activities, deliverables, milestones and timelines, coordinating planning activities and assembling management plans, tracking changes to plans and ensuring resolution of critical issues, managing the governance of project plans, identifying resources needed for project completion, monitoring budgets and costs for projects and delivering presentations, status reports and other project documentation to stakeholders at regular intervals.

Manages content management initiatives by evaluating and prioritizing content requests, designing, developing, automating and maintaining tools, templates and resources, collaborating with team to develop and implement intranet content, providing guidance to team on platform functionality, communication approaches and content quality standards, ensuring content and digital communication methods align with content governance standards, auditing and tracking content variables and adapting content and digital communication methods to resolve audit concerns.

Manages processes and procedures for areas of responsibility by analyzing data in order to identify existing standards, processes, governance and workflows, evaluating key business components in order to assess current performance baselines, identifying areas of improvement, editing existing processes and developing improvement solutions, ensuring program processes are simple and executable with manageable rollout plans, consulting with cross‑functional teams to get alignment on improvement solutions, ensuring process is sustainable for future use and communicating changes and solutions to key stakeholders in order to get buy‑in and drive behavior change.

Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs, partnering with cross‑functional teams to develop the operational strategy to simplify processes, providing guidance and expertise on company policies and procedures, ensuring proper controls, tools and materials are present in order to enhance behavior change, partnering with stakeholders to ensure alignment and support of the processes, monitoring program performance in relation to metrics, identifying post‑implementation issues and concerns and developing and gaining buy‑in on changes and resolutions.

At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life…