Area Manager, Management Operations Manager

About Thred Up

Thred Up is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, Thred Up has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love Thred Up because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet.

Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With Thred Up’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers.

Thred Up has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, Thred Up is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's Work Life 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

As an Area Manager you will lead a team of 60-100 Associates, including 2-4 Operations Leads, for inbound, outbound, automation or another business area. Your role is to collaborate with your peers to meet production goals and keep workflow humming for your shift. You manage your team by developing and supporting Leads who are actively coaching Associates on processes, procedures, quality standards, workflow, and scheduling.

You will thrive in this role if you are passionate about leading and coaching your team, utilize data to plan weekly and beyond, study processes and systems to help improve and innovate, and build relationships with your team, peers, and leadership.

• Own your team’s performance and set them up for success by collaborating with peers, coaching and developing Associates, and proactively communicating in all directions.
• Be tech‑savvy and comfortable utilizing reporting tools to analyze KPIs and using that info to improve distribution center performance.
• Communicate excellently and engage, recognize the team, establish personal connections and demonstrate care.
• Collaborate with your team, peers, and leadership to improve processes, increase efficiency, and target areas of opportunity.
• Manage day‑to‑day business needs of the team including vacation requests, scheduling, timecards, attendance, and more.
• Keep things interesting by participating in special projects as needed.
• Help build the team upward by giving and receiving timely, constructive, and respectful feedback with team members, peers, and leadership.
• Utilize cross‑functional skills by actively participating in recruiting, onboarding, development, and retention of Associates.
• Demonstrate and award ambassadors of the thred
  
  UP values (DOTS) and culture in all interactions.
• Create a safe work environment and show others how to operate safely.

• Our environment is upbeat! Expect to hear music and see the occasional dance move on the way to the next station. You will thrive if you have built strong and cohesive teams and relationships with colleagues at all levels.
• Teamwork makes the dream work! Be a strong collaborator who consistently connects with peers, leaders, and other team members in order to establish an environment of trust, inclusion, and respect.
• Have 5+ years in distribution/retail experience, including at least 3 years of successful training, mentoring, coaching, and developing people you’ve led.
• Be comfortable making complex decisions to balance the needs of the team and the business.
• Use reports and KPIs to coach and develop team members.

This role is not eligible for visa sponsorship.

• Competitive salary (we leverage market data)
• Many Thred Up employees also have the opportunity to own shares of Thred…