Senior Control Tower Specialist, Road Transport

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers.

Location: Lancaster, TX

Division: Road Transport US

Job Posting

Title:

Senior Control Tower Specialist, Road Transport US

Time Type: Full Time

The Senior Control Tower Specialist plays a critical role in ensuring the seamless execution of transportation and logistics activities across the first, middle, and final mile network. This role provides end-to-end oversight of freight movements spanning from origin pickup, linehaul, to final delivery—while serving as a subject matter expert and trusted liaison between customers, carriers and cross‑functional teams. The Senior Control Tower Specialist drives service excellence by proactively managing exceptions, analyzing performance data, and ensuring operational alignment with customer expectations and contractual requirements.

• Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation.
• Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders.
• Analyze trends in service failures, accessorials, delivery refusals, and customer feedback.
• Develop process improvement strategies to increase on‑time and in‑full delivery metrics.
• Interpret and enforce service‑level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders.
• Collaborate with Control Tower Managers, Key Account Managers, and external logistics providers to streamline communication and service execution.
• Investigate and resolve exceptions, customer escalations or carrier delays with minimal oversight.
• Provide timely communication updates with carriers, customers and internal stakeholders.
• Monitor real‑time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals.
• Provide strategic insights and recommendations to leadership based on shipment trends, carrier performance, and customer KPIs (e.g., OTIF).
• Partner with internal teams such as Sales, Warehouse Operations and Customer Success to support integrated service solutions.
• Lead or support special initiatives, systems enhancements, or customer onboarding related to final‑mile logistics.
• Support ad‑hoc reporting and project assignments as delegated by management.
• Track last‑leg movements and proactively resolve any foreseen and unforeseen delays.
• Other duties and project work as assigned.

• High School diploma or equivalent required;
  Bachelor's degree in business, logistics, supply chain management or a related field preferred.
• 3 years’ experience in logistics, transportation brokerage or related field required; 5+ years preferred.
• Experience with transportation management software.
• Prior experience interpreting contracts or SLAs and implementing logistics solutions is a plus.

• Ability to perform basic mathematical calculations, such as calculating mileage, costs, rates.
• Proficient with Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Experience with transportation management systems or relative system platform a plus.
• Fluency in English required; knowledge of additional languages a plus.
• Strong analytical, problem‑solving, and decision‑making skills.
• Ability to work independently and prioritize competing responsibilities in a deadline‑driven environment.
• Excellent written and verbal communication skills, including escalation and stakeholder updates.
• Collaborative mindset with…