Manager, Extended Coverage, M - F

Manager, Extended Coverage (M-F)

Location:

USA – Lancaster, Midpoint Dr

Division:
Road

Job Type: Full Time

At DSV Road Transport, the Manager, Extended Coverage oversees (Friday–Monday or Monday–Friday) field operations, dispatch functions, and driver management for the West/East Coast region. This leadership role ensures operational excellence, adherence to budgets, safety alignment, and continuous improvement across the operation. The Manager serves as the key liaison between drivers, dispatch teams, customers, and internal departments.

• Lead daily dispatch, driver management, and operational execution Monday–Friday or Friday–Monday.
• Oversee performance management, coaching, evaluations, and staffing needs.
• Ensure DOT, FMCSA, HOS, and company compliance across all operations.
• Collaborate with Safety on investigations, training, and corrective actions.
• Drive KPI improvements (on‑time %, dwell, utilization, cost‑to‑serve).
• Support customer relationships and service escalations.
• Manage workflow, coverage planning, and resource allocation.
• Provide reporting and operational insights to leadership.
• Align with the maintenance department to ensure all operation service requirements are met.
• Perform other duties as assigned.
• Lead supervisors, dispatchers, drivers, and operational staff.
• Conduct performance reviews and recommend disciplinary action.
• Support recruiting and onboarding of new team members.
• Manage daily scheduling, headcount, and shift coverage.

• High school diploma or GED.
• 5+ years of transportation, logistics, or dispatch operations experience.
• 3+ years supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem‑solving skills.
• Ability to lead operations during non‑standard hours (weekend/transition days).

• Bachelor’s degree in Supply Chain, Business, Logistics, or related field.
• 7+ years of transportation operations or dispatch experience.
• 5+ years supervising teams in a logistics or trucking environment.
• White glove, last‑mile, or VAD delivery experience.
• Freight brokerage experience.
• Bi‑lingual (English/Spanish).

• Team player able to work alongside and lead diverse cross‑functional teams.
• Capability to work under time and quota pressures.
• Analytical mindset to optimize and keep the supply chain running in a world of change.
• Accustomed to working in a fast‑paced, dynamic environment.
• Demonstrates commitment and results‑orientation, strives to maximize account performance, and achieve growth targets.

• Business fluent in English.
• Preferably good command of local language.
• Bi‑lingual a plus.

• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint and others).
• Experience with Transportation Management Systems and ELDs.

DSV offers a comprehensive benefits program including medical, prescription, dental, vision, and life insurance; flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans); short‑ and long‑term disability coverage; 401(k) plan with up to 5% company match; wellness resources;
Employee Assistance Program (EAP); paid time off; and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer and considers all candidates without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. Please contact Human Resources at  if special assistance or accommodation is required while seeking employment with DSV.