Medical Receptionist

Join our friendly and supportive Team at Queen Square Medical Practice - Medical receptionist wanted!

Are you a friendly, professional, and organised individual looking for a progressive opportunity in general practice? Queen Square Medical Practice, a thriving independent GP practice in the heart of Lancaster, isseeking a part time Medical Receptionist (24 hours) to join our busy, welcoming, and supportive team.

If you have applied previously please do not reapply.

Please note we may close this advert early if we receive a lot of applications

About the Role As a Medical Receptionist, you'll be the first point of contact for our patients both in person and over the phone. You'll provide courteous, efficient, and professional support to our patients and practice team, helping to ensure the smooth running of day-to-day operations.

Your Responsibilities Will Include:

• Greeting patients and assisting them with appointments and enquiries
• Registering new patients and maintaining accurate records
• Answering phones and directing calls appropriately
• Supporting the team with general reception duties and administration
• Providing a friendly, approachable presence to patients and colleagues

Who Were Looking For:

• Computer literate with excellent verbal and written communication skills
• Ability to work accurately and maintain confidentiality at all times
• Adaptable, calm under pressure, and able to prioritise a busy workload
• Previous reception experience is desirable; knowledge of EMIS Web is a plus
• You must be able to drive and have access to a car as some shifts will be at our branch site in Caton (6 miles from Lancaster)

Working Hours: Our practice operates:

• Monday & Tuesday: 7:00am 6.45pm
• Thursday: 7:30am 8:00pm
• Friday: 7:30am 6.45pm
• Second Saturday of each month on a rota basis

Suggested Shift pattern

• Tuesday 8am-6pm
• Thursday 8am-6pm
• Friday 12.45pm-6.45pm
• Second Saturday of the month on a rota basis

flexibility to cover illness and holidays is essential during our opening hours.

Why Queen Square Medical Practice?

At Queen Square Medical Practice, we pride ourselves on creating awarm, collegial environment where staff feel valued and supported. Our team ishighly collaborative, with career progression and professional developmentactively encouraged. You'll be joining a practice that believes in growingtalent from within and rewarding hard work.

As a member of the Queen Square family, you will have access to arange of benefits including regular social events, NHS Pension, and providefantastic savings through the Blue Light Card. Plus, exciting plans areunderway to revamp our reception area, develop a dedicated Front of House team,and improve patient experiences, giving you the chance to be part of atransformative period in our practices growth.

About Queen Square Medical Practice:With a patient list of over 16,000, our practice is home to 9 GP partners, 4 associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses,HCAs, and administrative staff. We are passionate about delivering outstanding patient care in a collaborative, positive, and engaging environment.

If you're looking for a role where your contributions are valued,your professional growth is supported, and your work truly makes a difference,we would love to hear from you.

As a Medical Receptionist, youll be the first point of contact for our patients both in person and over the phone. Youll provide courteous, efficient, and professional support to our patients and practice team, helping to ensure the smooth running of day-to-day operations.

Your Responsibilities Will Include:

• Greeting patients and assisting them with appointments and enquiries
• Registering new patients and maintaining accurate records
• Answering phones and directing calls appropriately
• Supporting the team with general reception duties and administration
• Providing a friendly, approachable presence to patients and colleagues

Who Were Looking For:

• Computer literate with excellent verbal and written communication skills
• Ability to work accurately and maintain confidentiality at all times
• Adaptable, calm under pressure, and able to prioritise a busy workload
• Previous reception experience is desirable; knowledge of EMIS Web is a plus
• Access to a car is essential for shifts at our branch site in Caton (6 miles from Lancaster)

• Qualifications & Education
• GCSEs (or equivalent) in English and Maths Grade C/4 or above
• Evidence of ongoing personal development
• Experience
• Experience in a customer-facing or administrative role
• Experience handling sensitive and confidential information
• Familiarity with using computers, including email, word processing, and data entry
• Skills & Abilities
• Excellent communication skills (both verbal and written)
• Ability to remain calm and professional under pressure
• Strong organisational skills, with ability to prioritise and multitask
• Attention to detail and accuracy when inputting data
• Ability to work effectively as part of a team and…