Customer Service Representative; CSR
Job in
Halton, Lancaster, Lancashire, LA1, England, UK
Listed on 2026-08-26
Listing for:
Emovis operations
Part Time
position Listed on 2026-08-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Location: Halton
Customer Service Representative (CSR)
📍
Location:
Runcorn
Successful candidates will complete two weeks of paid training, Monday to Friday, 9:00am to 5:00pm. Following training, contracted working hours will be Monday to Friday, 4:30pm to 8:00pm.
We are looking for enthusiastic and customer-focused individuals to join our Customer Service team. As a Customer Service Representative, you will be the first point of contact for customers, providing support across a range of services while ensuring a high standard of customer care.
About the Role
Reporting to the Team Manager, you will provide effective and efficient service to customers and prospective customers through a variety of communication channels. You will work in a fast-paced, multi-skilled environment where no two days are the same.
Key Responsibilities
* Deliver excellent customer service in line with company quality standards.
* Understand customer needs and provide appropriate solutions following established procedures and policies.
* Handle customer enquiries via telephone, email and written correspondence.
* Register new customer accounts and maintain existing account information.
* Process payments and set up recurring payment arrangements.
* Review and classify vehicle passage images.
* Process Penalty Charge Notices, appeals and representations.
* Respond to customer complaints professionally and effectively.
* Maintain schedule adherence and contribute towards team KPIs.
* Support continuous improvement through feedback and communication.
* Comply with all health and safety requirements and company policies.
What We're Looking For
* Excellent communication and customer service skills.
* Ability to remain professional and positive in challenging situations.
* Strong attention to detail and accuracy.
* Good computer literacy and ability to work across multiple systems.
* A team player with a positive attitude and willingness to learn.
* Ability to work in a fast-paced environment and manage a varied workload.
To apply , please submit your CV. We look forward to hearing from you
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