Casino Operations Manager

As a Gaming Operations Manager, you'll play a crucial role in ensuring the seamless flow of gaming excitement.

You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements.

Collaborating with the General Manager, you'll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers.

Your leadership will foster a culture of excellence, promote high standards of customer service, and innovate gaming operations that excite and entertain guests.

• Have previous casino management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets.
• Hold a current PML Licence.
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
• Be people focused with a passion for delivering first class customer experiences.
• Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK.
• Have proven experience conducting/recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You'll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you're starting out or ready for your next step, we'll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.