Patient Navigator - Oncology

Main area Medical Secretaries Grade NHS AfC:
Band 4 Contract Fixed term: 12 months (Full time Monday to Friday) Hours Full time - 37.5 hours per week Job  
-UHMB-A

Employer University Hospitals of Morecambe Bay NHS Foundation Trust Employer type NHS Site Royal Lancaster Infirmary Town Lancaster Salary £28,392 - £31,157 per annum Salary period Yearly Closing 30/06/2026 23:59

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

12 month Fixed Term Post to cover upcoming maternity leave. Working within the Oncology speciality team to manage the patient pathway taking into consideration all aspects of that pathway to include NHS national performance targets, tracking and pursuing all results, ensuring timely appointments and managing the patient pathway.

The post holder will work with other Patient Navigators to ensure timely care and optimal waiting list management for all patients in relevant specialities, supervise secretaries and clerical officers, and maintain confidentiality.

Oversee allocation and distribution of work, supervise and monitor new staff, exercise initiative, and adhere to Standard Operating Procedure.

Provide an administrative service for the specialties, Consultants and their Multi-Disciplinary Teams when necessary.

Use independent judgement to deal with enquiries/problems from patients and others on their behalf.

Arrange meetings, type agendas, and take accurate minutes.

Attend Multi-Disciplinary Team meetings where necessary.

Liaise with all staff concerned with patient services, e.g. Medical, Nursing staff, Medical Records Department, X-ray Department, Patient Contact Centre and Management.

Participate in the development or review of departmental policies and procedures.

Co‑operate fully in the introduction of new technology and methods of working as appropriate to the role.

Continuously self‑develop, update best ways of working and improve knowledge and competence.

Work as a team member and as a leader when required, adhere to strict deadlines, assist with investigations and compile responses to complaints within optimum deadlines.

Complete all mandatory training required by the Trust.

We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal – as well as community healthcare premises including Millom Hospital, GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

Each hospital provides a range of services, from Emergency Departments and critical care to diagnostics, therapies, day case and inpatient surgery.

Our community services aim to help people remain independent, improve health and manage conditions through high‑quality care, advice and support.

• NVQ3 in Business Administration or equivalent, or relevant experience
• ECDL or recognised typing qualification, or relevant experience
• GCSE Maths and English or equivalent

• Experience of undertaking secretarial duties: diary management, typing correspondence, answering telephone queries, audio typing.
• Experience of using MS Office systems, overseeing a small team of staff, and using medical terminology.
• Knowledge of Data Protection issues and requirement for confidentiality.
• Evidence of good, clear communication skills, and ability to use tact and diplomacy when speaking to patients.
• Proficiency in English language and a high level of motivation.
• Ability to work under minimal supervision, commitment to team working, continuous professional development, willingness to change as the role evolves, ability to travel cross‑bay, self‑motivation, attention to detail, cooperative, flexible,…