2nd Line Support Engineer
Job in
Lancaster, Lancashire, LA1 1XX, England, UK
Listed on 2026-02-11
Listing for:
Nextech Group
Full Time
position Listed on 2026-02-11
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
Location:
Lancaster Industry: IT Solutions
Required:
UK Driving License and car
Role Overview We're recruiting a 2nd Line IT Support Technician to take ownership of more complex support issues, work collaboratively with 1st Line and deliver technical resolution across client systems in cloud, on-prem and hybrid environments.
Key Responsibilities
* Handle escalated support tickets and perform detailed troubleshooting
* Provide remote and occasional onsite support to business clients
* Support networking, server, cloud services, backups and security tooling
* Perform root cause analysis and implement durable fixes
* Work with 1st Line to improve resolution speed and knowledge sharing
* Help maintain documentation of systems, configurations and processes Skills & Experience
* Typically 2-4 years' experience in IT support or managed services
* Strong technical grounding in Windows Server, Microsoft 365, networking and end-user systems
* Experience with remote support tools and ticketing systems
* Problem-solver who can work independently and as part of a team
* Clean driving licence and access to own transport preferred (some site visits) Benefits
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