Senior Accommodation Support Officer

Job Role:

Senior Accommodation Support Officer

Location:

Lancashire (Working across custodial and community settings)
Salary: £26,150 - £32,668 per annum (Dependent on Experience)

Contract:

Permanent, full-time (37 hours per week, Monday-Friday)

Role Overview
We are recruiting a confident and experienced Senior Accommodation Support Officer to lead and support a team delivering high-quality housing and resettlement provision across custodial and community settings in Lancashire.
As a Senior Accommodation Support Officer, you will provide leadership, coaching, and day-to-day guidance to a team of Accommodation Support Officers, ensuring consistent delivery against contractual targets and service standards. Alongside your leadership responsibilities, you will manage a small caseload of complex participants, providing specialist housing advice and support to enable sustainable accommodation outcomes. This is a key role within the service, requiring strong knowledge of housing legislation, excellent stakeholder engagement skills, and the ability to drive quality and performance across a busy and dynamic resettlement environment.

Key Responsibilities
Team Leadership & Development
 
Staff Guidance:
Lead, support, and inspire a team of Accommodation Support Officers across the region.
Performance

Coaching:

Provide regular supervision, coaching, appraisals, and ongoing development support to your team.
Culture & Standards:
Promote a high-performance, learner-focused team culture that values continuous improvement.
Best Practice:
Deliver workshops and internal guidance to improve standards of practice, utilizing observations and structured feedback.  Service Delivery & Case Management
 
Complex Caseloads:
Manage a small, specialized caseload of complex or high-risk participants, delivering expert housing advice and support.
Target Achievement:
Monitor, manage, and drive team performance to ensure all contractual targets and key performance indicators (KPIs) are met.
Stakeholder Liaison:
Build and maintain strong working relationships with landlords, housing associations, local authorities, prison staff, and probation services.
Legislative Compliance:
Ensure all advice and support delivered by the team complies with current housing legislation and homelessness duties.  Quality Assurance & Administration
 
Audit & Compliance:
Conduct quality audits on case notes, support plans, and risk assessments to ensure regulatory and operational compliance.
System Accuracy:
Ensure all electronic data and computer-based information systems are maintained accurately and in a timely manner.
Risk & Safeguarding:
Oversee effective risk management and co-ordination across the team, ensuring a strong focus on safeguarding vulnerable adults.
Continuous Improvement:
Proactively identify service gaps and contribute to the development of localized housing and resettlement strategies.  

Essential Criteria
 
Leadership Background:
Proven experience leading, supervising, or mentoring staff within a supportive or target-driven environment.
Housing Expertise:
Strong, demonstrable knowledge of housing legislation, homelessness advice, and local authority housing pathways.
Sector

Experience:

Significant experience working within criminal justice, housing support, or social care settings.
Case Management:
Confident managing complex, high-needs, or high-risk cases with a structured approach.
Communication:
Excellent communication, negotiation, and stakeholder engagement skills.
Logistics:
Full UK driving licence with access to a vehicle, and flexibility to travel across custodial and community sites in Lancashire.  Desirable Criteria
 
Cross-Service Work:
Experience working seamlessly across both custodial (prison) and community-based environments.
Workshop Delivery:
Prior experience planning and delivering housing-related training, workshops, or group interventions.

Qualifications:

A relevant professional qualification in housing, social care, management, or criminal justice.

Personal Attributes
 
Leadership Style:
Confident, inspiring, and collaborative leader who takes accountability for team outcomes.
Resilience:
Exceptionally resilient,…