Customer Aftersales And Retail Sales

Director & Owner at OMM - Original Mountain Marathon & Ark Distribution OMM CENTRE AFTERSALES AND RETAIL SALES

Job Title:

OMM CENTRE RETAIL ASSISTANT

Reports to:

OMM Centre Manager

Job type: 25hrs to Full Time

Hours:

Core hours 09.00 – 17.30 Mon – Fri (Some Weekends) (Flex working available)

Location:

OMM Service Centre 315 Health Club, Mannin Way, Lancaster LA1 3PE

Salary: £26,000 (pro rata)

Holidays: 28 days (pro rata) including bank holidays per annum + 5-day company holiday

Benefits:
Pension, Gym location with full use;
Uniform/Running equip allowance

Ark is a growing business serving the Run, Outdoor, Climbing and Camping markets. We design, manufacture, and distribute our own brands and represent a portfolio of high-end outdoor names including OMM, Nordisk, Troll, Dex Shell, Boot Bananas and 8b+. OMM is a leading brand in mountain running and the founder of the Original Mountain Marathon. The OMM Centre, based at the 315 Health Club in Lancaster, combines a specialist OMM retail experience with remote customer support, providing expert advice and aftersales service to customers across the UK and beyond.

We are looking for a keen runner and outdoor enthusiast to join our team as an OMM Centre Retail & Aftersales Assistant. This is a full-time, permanent role suited to someone who genuinely loves being outdoors and enjoys helping others get more from their time outside.

Reporting to the OMM Centre Manager, you will support customers both in person and remotely, working across retail sales, aftersales support, and general office functions. While the role focuses primarily on OMM, you will also support customers of our wider brand portfolio. This is an exciting opportunity to join a friendly, knowledgeable team where your contribution matters, with scope to grow as the business continues to develop.

• Represent and embody the values, ethos, and spirit of the OMM and Ark brands
• Provide knowledgeable, friendly advice to customers in person, by phone, email, and web chat
• Handle B2C and B2B aftersales enquiries, including returns and warranty claims
• Assist customers with purchase decisions and process in-store sales
• Maintain high standards of shop presentation and monitor stock levels
• Support and attend OMM event weekends (currently up to two per year)
• Provide additional support to the internal sales desk and wider office functions as required
• Support and attend weekly OMM run club

• A strong commitment to delivering excellent customer service
• Good knowledge and understanding of technical outdoor and running equipment
• Confident computer skills (Outlook, Excel, and web-based tools)
• Clear verbal and written communication skills
• Ability to work effectively as part of a team and independently when required
• A proactive, enthusiastic approach with strong problem-solving skills

• Off-road runner and/or active outdoor enthusiast
• Experience in mountain marathons, running, camping, or general outdoor activities
• Previous experience in retail, customer service, or the wider outdoor industry

Full product and systems training will be provided, with ongoing support from the wider Ark team. As the business grows, there will be opportunities to develop into senior aftersales, sales support, or brand-focused roles.

• Work daily with specialist mountain running and outdoor equipment
• Be part of the OMM community, including events and brand activity
• Join a small, friendly team with a shared passion for the outdoors
• A varied role combining customer interaction, problem-solving, and hands-on involvement in the outdoor industry

Please send your CV and a brief covering email to:  In your covering email, we’d love to hear about your outdoor interests or events you’ve taken part in.