Retail Customer Advisor

Three Retail Customer Advisor

Location:

Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, Lancaster, United Kingdom, LA1 1NB

Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance

Working Hours:

24 hours across 4 days per week, including weekends on a rotation basis

• Customer Engagement
  :
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence
  :
  Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement
  :
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency
  :
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.

• Customer Focused
  : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration
  :
  Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving
  :
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required; ambition and the drive to learn matters most.

Competitive pay and monthly bonus, up to 31 days off plus 2 bank holidays, discounts, vouchers, a pension plan, and learning & development tools.

We are an equal opportunity employer and provide reasonable adjustments during the interview process. If you require assistance, contact the recruiter or email