Beauty Coach

Role

Beauty Coach (22.5 hrs/wk) based in Boots Lancaster.

Deliver exceptional customer service by developing skincare conversations with customers, engaging them in the brand journey, and increasing product sales.

• Maintain consistently high customer service and product knowledge.
• Promote brand differentiation and link with ingredient stories, product benefits, and usage.
• Create retail theatre to attract and entice customers, integrating the brand journey as a story during engagement.
• Focus on customer loyalty, encouraging repeat visits.
• Overcome selling challenges with confidence.

• Passionate about skincare and beauty.
• Confident, articulate communicator.
• Pro‑active and eager to explore new sales opportunities.
• Customer‑focused and results‑oriented.

• Experience in a hands‑on beauty or retail role with exceptional customer service skills.
• Excellent communication skills; can build relationships quickly.
• Flexible to work shifts including weekends and evenings.

• Competitive compensation package.
• 28 days annual leave (inclusive of bank holidays).
• Clarins For You – Reward and Benefits Platform.
• Generous employee discount and training allocation.
• Potential to earn up to 3% performance‑based bonus.
• Access to wellbeing services through the Employee Assistance Programme.

We welcome applications from all backgrounds and are a member of the ILO (International Labour Organization) and the Employers Network for Equity and Inclusion (ENEI).