Retail Customer Advisor

Retail Customer Advisor (Lancaster) - 24 hours

Part‑time – 24 hours across 4 days per week, including weekends on a rotation basis.

Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on store performance.

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve unparalleled standards while hitting sales targets together as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement:
  Achieve personal and store key performance indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customer mobile or network‑related enquiries, ensuring a prompt resolution.
• Customer Focused:
  Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  Work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of products is required – ambition and the drive to learn matter most.

• Competitive pay and bonuses.
• Up to 31 days off plus 2 bank holidays.
• Discounts, vouchers, pension plan, and other benefits.
• Learning and development tools to advance your career.

We believe everyone should have the opportunity to interview for a role that matches their skills. Reasonable adjustments are provided to support candidates during the interview process.