Retail Sales Assistant - Keyholder

Retail Sales Assistant – Keyholder (4‑hour contract)

Why The Works? We don’t just sell products, we inspire reading, learning, creativity and play. You can recommend the paint set that helps someone discover their inner artist, the book that inspires a future author, the game that brings a family together, or the puzzle book that reconnects someone with a treasured memory. Your passion combined with our products helps people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved.

The unseen possibilities are limitless – and it all starts with you.

• Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range.
• Deliver a friendly, knowledgeable and consistently amazing customer experience.
• Stay informed about our products, promotions and services to help customers make informed choices.
• Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation and product availability.
• Follow all operational procedures, including health and safety and loss prevention.
• Work collaboratively with your team to meet store targets and KPIs.
• Be a brilliant brand ambassador – positive, professional and passionate about what we do.
• Perform activities across different areas of the store, including using stairs, handling deliveries and moving stock.

• Opening and closing the store safely and securely.
• Completing cashing‑up and other end‑of‑day procedures accurately.
• Taking responsibility for the smooth running of the store when a manager isn’t present.
• Supporting colleagues and responding to customer or operational issues.
• Following store security, health and safety, and loss‑prevention procedures.

• Willingness to proactively approach customers and make helpful recommendations.
• Passion for creating a brilliant customer experience.
• Supportive team player with a positive, can‑do attitude.
• Reliability, punctuality and ability to work a variety of shifts.
• Comfortable learning to use tills and handling transactions accurately.
• Organised and able to contribute positively in a busy, fast‑paced store environment.
• Previous experience in retail, customer service or hospitality is helpful but not essential.

• 25% colleague discount plus exclusive double discount days.
• Access to exclusive online discounts across thousands of retailers, utilities, tech and more.
• Family friendly leave with enhanced maternity, paternity and adoption pay.
• 28 days holiday including bank holidays, or 33 days for deputy and store managers.
• Can‑Do Academy – instant access to further training and development in areas that interest you.
• Early access to 50% of wages as you earn them.
• Share scheme that lets you own a piece of The Works.
• 24/7 support for you and your family through the Retail Trust Charity Employee Assistance Programme.
• Healthcare cash plan to support everyday healthcare costs.
• Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

To inspire reading, learning, creativity and play.

• We are Crafty – smart with what we’ve got.
• We are Caring – heart in every action.
• We are Can‑do – energy that gets it done.
• We promote diversity, inclusion and reasonable adjustments.

We are proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under‑represented in our business. We’re open to conversations about working hours and flexible working and, where possible, will try to support this. If you need any reasonable adjustments during the application or interview process, or would like to discuss how you could carry out an essential part of the role, please let us know – we’ll be happy to explore what support may help.