Client Relationship Executive

Starting Salary
: £29,930 per annum plus generous bonus structure

Job Type
:
Fixed-term (12 months)

Working pattern
: 35 hours per week Monday to Friday (flexible working options will be considered)

Location
:
Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.

We are proud to be one of the UK’s leading educational charity groups, encompassing an awarding organisation, a provider of dyslexia intervention software. Our enthusiastic people bring genuine passion and natural energy to everything that they do and through their infectious energy they transform the lives of thousands of people each year through the power of education. It has never been a more exciting time to join Ascentis as we continue our journey of growth across the UK and overseas.

We are market leading in the education sector and the specialist areas we operate within, maintaining the #1 provision for ESOL (English for Speakers of Other Languages) in the UK as well as being a leading Access Validating Agency. We are based in Lancaster but we have a national reach, with a significant customer base in London. We have recently secured two major achievements, winning the Innovation of the Year and Awarding Organisation of the Year at the 2024 Federation of Awarding Bodies awards.

In addition to working with Colleges, Training Providers and Local Education Authorities, Ascentis also operates within the Primary and Secondary school sector in the UK and International schools, using our specialist IDL software that provides multi-sensory programmes in literacy, numeracy and phonics. Today the software is used by thousands of children across the world.

Ascentis is made up of brilliant people, unique in terms of background, personality, characteristics, experience and skill. We value our people for the differences they bring to the table and believe this diversity is powerful. We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Reporting to the National Commercial Manager, you will take ownership of a portfolio of regional accounts, ensuring exceptional client relationships while maximising opportunities across our full suite of products and services.

You will act as an ambassador for Ascentis qualifications at a variety of internal and external events, creating new business opportunities across both existing and prospective centres. Working closely with education providers, you will promote our qualifications, achieve sales targets, and drive new business growth through a consultative, relationship-focused approach.

In this dynamic, target-driven role, you will be responsible for maintaining a 95% retention rate across Tier 2 and Tier 3 accounts, while delivering new business growth of £75,000 annually. You’ll act as the key contact for your customers, developing strong, multi-level relationships and identifying opportunities to expand and enhance their engagement with Ascentis.

A core part of the role involves actively engaging with both existing and prospective customers. You’ll deliver presentations, attend meetings, build a strong sales pipeline, and ensure consistent follow-up using CRM systems. By leveraging market intelligence and collaborating with internal teams, you will create tailored solutions that meet the needs of colleges, training providers, employers, and adult education centres.

Collaboration is key to success in this position. You will work alongside Marketing, Product Development, Customer Experience, and Quality Assurance teams to deliver seamless customer journeys, impactful campaigns, and compliant, high-quality offerings. You’ll also contribute to events, conferences, and quarterly sales meetings, sharing best practices and driving continuous improvement.

We are looking for a team…