Management Officer

About The Role

Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?

If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England.

At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.

This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements.

You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximize rental income.

We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience.

You will be:

• A confident, capable communicator with knowledge of a range of methods to problem solve
• Customer focused with great customer service experience and the ability to engage with challenging customers
• Able to inspire and engage others, and enhance learning through reflection and positive risk taking.
• A natural people-person and team player.
• Excited by developing and implementing savvy new ideas.
• Unfazed by having several competing priorities to manage.
• Able to use technology in day-to-day work.

In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes:

• 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays
• A high street discount scheme (great savings both online and in-store)
• Pension with life assurance
• Health assistance programme
• Training opportunities to aid your own personal and professional development

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents.

That's where you come in.

As an equal opportunities' employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.