Housing Options Officer; Advice

Housing Options Officer (Housing Advice)

Make a Difference in Lancaster Join us as a Housing Options Advisor and play a vital role in preventing homelessness across Lancaster. You will provide tailored advice and support to individuals facing housing challenges, ensuring statutory duties are met and vulnerable people receive the help they need. Your work will directly impact lives, promoting community safety and wellbeing while supporting the Council’s commitment to continuous improvement and the Climate Emergency.

You will deliver professional housing advice, assess and manage homelessness applications, and develop personalised housing plans. Working closely with applicants, landlords, and partner agencies, you’ll negotiate solutions to prevent homelessness. Your role includes safeguarding vulnerable clients, conducting financial assessments, and maintaining accurate case records. You’ll also participate in a duty rota to provide timely support and contribute to service development.

You have a relevant housing qualification or equivalent experience, with a strong understanding of homelessness legislation and safeguarding. You’re confident communicating with diverse clients and skilled in negotiation and problem‑solving. You work well under pressure, manage complex caseloads, and embrace our values of Working Together, Ambition, Pride, and Ownership. Your dedication to excellent customer service and collaborative working will help you thrive in this role.

If you’re passionate about making a real difference in people’s lives and your community, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting

Flexible working friendly We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi‑time scheme, and agreed working hours to support work–life balance.

Inclusive employer We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect. We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.