Temporary Registration Services Representative - Updated WAGE RATES

Temporary Registration Services Representative – UPDATED WAGE RATES

Location: Association Services Offices – Westhills Y (Langford, BC)

Vacancies: 2

Position: Temporary Part Time or Full Time (opportunity to move to permanent)

Placement: Immediate

Salary: $22.50/hour

Shifts: Monday to Friday work week:
Full time (35 hours per week) 8:00am – 3:30pm, Part Time (25 hours per week) 9:00am – 2:00pm (start and end time have some flexibility)

Registration services (RS) provides customer service to members and customers of the Y over the phone and via email and provides varying levels of administrative support to every department throughout the YMCA‑YWCA of Vancouver Island. RS is part of the Association Services offices and is located at the Westhills YMCA‑YWCA in Langford, BC. This is an in‑person position; remote work is not available.

The RS team has excellent communication, customer service, and administrative skills. The staff works together to ensure each interaction meets the high‑quality service standards while role‑modeling the Y core values of caring, respect, responsibility, and inclusion.

The successful candidate will be passionate about customer service and administration, have experience working in a physically small office environment, and dealing with high volumes of phone inquiries. Experience dealing with challenging service situations is an asset. The individual must be highly motivated, organized, and capable of maintaining a positive, caring, service‑oriented environment. They must be resourceful and able to retain a large volume of product knowledge.

Reporting to the Registrar, Registration Services, the direct responsibilities of the position include answering a high volume of phone calls and performing highly repetitive tasks such as member reservation bookings, payment and information collection, member service sales and requests, program and waitlist registration, email inquiries, and office administration tasks. Contact with Y members and the public is primarily through phone and email.

Temporary positions are entitled to a YMCA‑YWCA individual membership. Permanent positions are entitled to a YMCA‑YWCA individual membership, 15 days vacation for permanent full‑time (prorated for part‑time), and a cost‑shared benefits package after completion of the probationary period, including:

• Extended Health Care, Drug Plan, Dental, Vision and EFAP
• Long Term Disability, Life Insurance and AD&D
• YMCA Canada Pension Plan (eligible after 1 year) for permanent full‑time
• YMCA Canada Pension Plan (available after 2 years of continuous service and having worked a minimum of 700 hours in each of the past 2 consecutive years) for permanent part‑time

• Communicates directly with members and the public who contact the Association via phone and email (minimal walk‑in traffic).
• Responds to inquiries and provides advice on YMCA‑YWCA membership, program selection, courses, and activities.
• Promotes the benefits of membership to existing and potential members; develops relationships to enhance service levels and member appreciation of value.
• Promotes and registers participants in Camp Thunderbird, Child Care, and Y Health, Fitness, and Aquatics programs.
• Provides administrative support for Outdoor Education programs and Camp Thunderbird.
• Processes administrative and accounting tasks that support Membership Services, such as responding to and resolving membership account and payment issues, processing membership holds, cancellations and amendments.
• Provides registration and administrative support for special events and seasonal needs of various departments.
• Performs general office tasks, such as mailing, managing, and maintaining stationary supplies.
• Responds to, resolves, or refers member and community inquiries and feedback regarding all aspects of the YMCA‑YWCA of Vancouver Island functions and activities.

• High School Diploma.
• Two years’ experience in a combination of office administration and/or customer service.
• Experience using customer relationship management or Acti Net software an asset.
• Experience using Microsoft Office 365, primarily Teams and Outlook an asset.
• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to the start date, not at the application stage).
• Commitment to Organization Vision and Values.
• Customer Service.
• Communication.
• Teamwork.
• Self‑Management.
• Problem‑Solving.
• Planning and Organization.
• Commitment to Health and Safety.

YMV is an equal opportunity employer.