Customer Representative at FedEx

Become a key point of contact for customers at Fed Ex, providing essential support and assistance. This role emphasizes strong communication skills and proficiency in handling various packages with care.

Fed Ex is seeking a Customer Representative to manage direct customer interactions while performing administrative tasks. This opportunity requires knowledge of Canadian Customs as well as Fed Ex Express and Ground services. You will play a vital role in promoting sales and generating potential revenue where possible.

Key Responsibilities:

• Provide accurate information to customers during interactions

• Perform essential administrative tasks for efficient operations

• Promote sales and revenue-generating opportunities

• Complete mandatory training and achieve required thresholds

• Lift packages up to 150 lbs using appropriate equipment

Requirements:

• High school diploma; college diploma preferred

• Knowledge of Customs regulations and Fed Ex products

• Excellent communication and negotiation skills

• Ability to work under pressure and in a fast-paced environment

• Proficient in Windows PC operations

Deliver outstanding customer service and operational efficiency as a Customer Representative with Fed Ex.