Retail Customer Support Associate

Retail customer support at The Brick calls for strong communication, organized follow-up, and solutions-focused service. Work flexibility includes evenings and weekends.

This Customer Service Associate reports to the Operations Manager within The Brick’s service team. The position involves answering inquiries, identifying customer needs, and promoting loyalty through support. It also requires reviewing daily order reports while managing multiple tasks effectively.

• Identify customer needs through thoughtful follow-up
• Provide courteous, professional responses to inquiries
• Deliver solutions supporting customer requirements
• Strengthen customer loyalty through exceptional service
• Review order reports and complete follow-up daily

• Customer-focused attitude and team-oriented approach
• High school diploma or equivalent qualification
• Strong written and verbal communication abilities
• Proven multitasking and organizational ability
• Flexibility for all shifts, evenings, and weekends

Use communication, organization, and customer follow-up skills to support retail service operations as a Customer Service Associate.