Client Care Associate

Career Opportunities:
Client Care Associate (83311)    Proudly Canadian. Driven by Purpose. Rooted in Care.
Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.
Client Care Associate
Here is what a typical day looks like
Oversee Motor Licensing station start up, shut down processes, reconcile daily cash floats, ensure end of day reports are balanced and accurate
Assist customers upon arrival in a friendly manner, reviewing their needs and connecting them with the appropriate service
Respond to customer inquirer's regarding Driving licensing services
Provide exceptional customer service through effective communication, active listening, and professional phone etiquette
Effectively manage multiple tasking, priorities in a fast passed environment while maintaining accuracy and attention to detail.
The value you bring
Strong organizational and administrative skills
Experience supporting admin functions in a team environment
Experience achieving sales targets individual and as a team
Well versed in navigating multiple computer programs at once
Hours/Duration:  30 hours per week

Location:

Sooke, BC
Current Vacancy:  Yes

Requisition #:  83311
Compensation Range:  $36,000 - $44,000
Why Western?
Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.
Highlights include:
14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees
Our Commitment to Inclusion:  At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact tal or visit our Careers page .
Our Human First Hiring Approach:  We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.