Delivery Team Lead

Position: Delivery Team Lead 1225)
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.
We have everything we need to inspire our customers. Except YOU.Reporting to the Warehouse Supervisor, this individual is responsible for leading the team to deliver excellent customer service consistent with Trail Appliances expectations by driving the overall improvement of all warehouse duties, customer service, techniques and objectives.

As a Delivery Team Lead, you will

Provide leadership and support to your team, ensuring team and business goals are widely communicated and understood

Demonstrate you are a strong team player by collaborating with your peers to promote positive relationships which deliver excellent results

Create an environment oriented to trust, open communication, creative thinking and cohesive team effort

Facilitate problem solving and collaboration

Intervene when necessary to aid the group in resolving issues

Coach and help develop team members

· Ensuring Health and Safety compliance is maintained at all times, addressing any potential risks immediately

Escalate issues which cannot be resolved by the team

Other duties as assigned

The experience we like to see

Minimum 2 years delivery experience (leading a team of 5 or more individuals)

Experience with Driving 5 Ton Trucks - Minimum one year and a clean Drivers Abstract

Minimum Grade 12 Education

Excellent verbal, written and interpersonal communication skills

Detail oriented with excellent analytical and problem solving skills in regards to customer service, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous

Ability to establish priorities, work and think independently and in a team-setting, handle multiple ongoing issues and achieve objectives without direct supervision

Proficiency in MS Teams, Excel and Outlook.

We hope you are passionate about

Teamwork! You are a team player who is able to work independently with limited supervision

Customer Service! You are a people person and can be the liaison for the customer

Leadership! You live and breathe the company values and Mission statement, serving as an example to the entire team.

Why join Trail?

Extended Health Benefits

Merit Performance

PPE Allowance

Generous employee discounts

Gym membership discount

Professional Development Programs

Employee Recognition Program

Company events

Paid Volunteer

Work Environment

On the road, customer’s home, and warehouse

Scheduled 5 days a week from Tuesday to Saturday 7:00 am start until 3:30 pm (Occasional overtime as required)

Dynamic and fast-paced

$27 - $ an hour

INDHPNWe inspire possibilities, make shopping ridiculously easy, and help create special moments  you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.