Lumber Sales​/Deck Design Associate

Lumber Sales/Deck Design Associate:
Full Time - LANGFORD at The Home Depot in Victoria, BCV9B 3R3 Job Description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments.

Sales Associates are focused on customer service and finding and solving customer needs.

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

• Follows all safety policies and procedures, Loss Prevention policies and procedures
• Communicates Effectively
• Customer Focus

• Communicates Effectively
• Customer Focus

• Interpersonal Skills

• Department Supervisor

No travel requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

• High School Diploma or equivalent

• 1 to 2 years Retail or Trade experience an asset

• NA

• NA

• NA

The pay range for this position is between $18.55 - $19.55

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Sign up on Workday to be considered for future opportunities at The Home Depot Canada.